Ulta Employees Are Making Serious Allegations About the Retailer Reselling Used Makeup

Ulta Employees

Ulta Employees Are Making Serious Allegations About the Retailer Reselling Used Makeup

Ulta employees across the country are about to change the way you shop at the beauty retailer, and this time it’s not with under-the-radar product recommendations. Workers
are claiming the retailer constantly cleans, repackages and resells used makeup.

The allegations began on Twitter, when former Ulta employee @fatinamxo started a now viral thread explaining how she was asked to repackage and reshelve unsanitized and returned merchandise (ranging from makeup to hair tools) for new customers to buy.

Knowing some readers would dismiss the claims as untrue, she provided photos: one of a used foundation stick, which was later cleaned up with a Q-tip and later reshelved, and another of a lipstick palette she was told to “clean with alcohol” and restock.

“They even taught us how to clean eyeshadow palettes and let them dry overnight,” she explained, adding that this way, they could be repackaged and sold the next day. The reason for this behavior, as many past employees have since pointed out on Twitter, is the retailer’s desire for managers to “reduce their shrinkage.”

After her tweets went viral (some have received more than 1,000 retweets), other employees who experienced the same things began reaching out to her. One past employee claimed her manager used a blow-dryer to smooth a returned brow pomade so it would look like new; another saying she would destroy the products once the customers returned them so managers wouldn’t be able to “fix” them. Even worse, someone else said they have worked at three separate Ulta stores and the behavior was the same at each.

As StyleCaster reports, Ulta began replying to some of the customers who chimed in with their own stories on the matter. The retailer denied any wrongdoing and assured that the company does not resell used products. They also issued a statement to Revelist denying the resale of any used or opened merchandise.

“The health and safety of our guests is a top priority for Ulta Beauty and we take these matters very seriously. Ulta Beauty’s practices do not allow the resale of any items that have been opened and/or used. The actions described appear to be inconsistent with our practices and we are currently looking into this matter,” the statement read.

A solid tip we found from scrolling through this thread: swatch your makeup in-store, then buy it online. That will guarantee your product is coming directly from the company’s stock warehouse and has never been tested/used.

Stay tuned to NewBeauty for updates.

Source: New Beauty

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